Delivery / Returns

Goods are normally despatched within 2 working days of receiving payment. If for any reason we are unable to despatch your order in full within this period, we will notify you.

We will send you an email as soon as we have despatched your goods confirming your order details and informing you of the parcel tracking ID if applicable.

Delivery will be made to the address specified by you on the order form.


  • Standard second class delivery by Royal Mail (UK and Northern Ireland ) FREE
  • Standard delivery (Ireland) £8.00
  • Signed delivery (UK and Northern Ireland) £6.00
  • Special delivery guaranteed next day delivery £7.50

If you have any query regarding your delivery, if it is late or you believe it is lost please contact

Track Your Order

To track your parcel you need a copy of the delivery note emailed to you on dispatch of your order. If you do not have this please call 0845 6773354 so we can help.

On your delivery note it shows you the delivery method and the tracking number if applicable. Please refer to each delivery method below to see how you can track your order.

Royal Mail Standard Delivery

Royal Mail standard delivery cannot be tracked. Terms and Conditions state that for first class mail, postage is not classified as lost until 15 working days have elapsed. At this point a compensation claim will be submitted allowing us to re-despatch the goods by recorded delivery free of charge.

Special Delivery

This method is a guaranteed next working day if your order is placed before 1pm. If your order was despatched on Friday it is guaranteed to arrive on Monday though it may well arrive on Saturday. If your order was dispatched Monday through to Thursday it should arrive before 5.00pm the next day.

Please note this is a signed-for service and your parcel must be signed for by an adult living at the address.

To track these items please visit the DHL online tracking page and enter the 10 digit tracking reference

What if I am not in? 
DHL should leave a ‘while you are out’ card and you can then go online and arrange redelivery or call into your local sorting office to collect the parcel in person.

Delivery Queries

As a mail order & internet business we rely on our delivery partners to complete your order successfully and we know how frustrating it can be to miss a parcel or for it to not arrive in time.

If you have a problem and need further assistance, please call 0845 6773354 between 9.00am and 5.00pm Monday to Friday or email

BBI Healthcare will not be liable to you if carriers fail to deliver your purchased goods due to circumstances beyond our control.

Return of goods

We hope you will be happy with your purchase. However, should you feel it necessary to return the goods we aim to make the returns process simple as possible.

All returns must be authorised in advance by contacting our Customer Service team either by email or phone 0845 6773349.

We adhere to the terms of the Sale of Goods Act.
Any damaged parcels or breakages must be notified to us within 48 hours of delivery.
Goods purchased from the site can be returned unopened within 7 days of the date of receipt.
Refund will be applicable to the cost of goods only, and not to the cost of postage or carriage unless the return is due to a product defect (please see full terms and conditions). We accept no liability for non-receipt of returned goods.

Cancelling your order

You may cancel your order within our “cooling off” period of seven working days, beginning on the day you received the products.  In such cases you must first notify our customer service team either by email or phone 0845 6773349.

The “cooling off” period does not apply to perishable goods or products which are unsealed, used or damaged by the customer. The customer will be liable for all transport costs and any returned product must be returned with its original packaging and in an “as new” condition.