Help & Advice (FAQs)

Is Balance Activ BV safe?

Balance Activ BV is tried and clinically tested. Trials have shown that both gel and pessary are safe and effective…

Balance Activ BV is tried and clinically tested. Trials have shown that both gel and pessary are safe and effective in restoring and maintaining the pH balance of the vagina. The products have been used to redress vaginal imbalance since the early 1990s.

Do I have to use all of the contents of the tube?

Yes, you must use the entire contents of the tube. Each tube contains 5ml of Balance Activ BV Gel.

Yes, you must use the entire contents of the tube. Each tube contains 5ml of Balance Activ BV Gel.

Can you use the gel with a condom?

Polyisoprene – Yes Polyurethane – No (will degrade the condom) Natural rubber latex – No (will degrade the condom)

Polyisoprene – Yes

Polyurethane – No (will degrade the condom)

Natural rubber latex – No (will degrade the condom)

At what age can I use Balance Activ BV?

The symptoms of Bacterial Vaginosis (BV) are associated with hormonal changes, such as those experienced during a period. As soon…

The symptoms of Bacterial Vaginosis (BV) are associated with hormonal changes, such as those experienced during a period. As soon as a woman starts menstruation, Balance Activ BV Gel and Pessaries are safe to use.

Can I still use Balance Activ BV if I’m pregnant?

Yes, Balance Activ BV is safe to use during pregnancy. However, you should consult your doctor if you have any…

Yes, Balance Activ BV is safe to use during pregnancy. However, you should consult your doctor if you have any of the symptoms of a vaginal infection during pregnancy.

Can I swim or have a bath after applying this product?

We recommend you use Balance Activ BV after swimming or bathing. If you use the product before you swim or…

We recommend you use Balance Activ BV after swimming or bathing. If you use the product before you swim or take a bath there is a risk that the water could wash some of the product out, making it less effective. The best time to use Balance Activ BV is at bedtime.

Can I use a tampon with this product?

Balance Activ BV works well with a tampon, particularly toward the end of your period when bleeding is light. We…

Balance Activ BV works well with a tampon, particularly toward the end of your period when bleeding is light. We recommend squeezing the contents of the tube onto the end of the tampon before you insert it.

Can I use Balance Activ BV if I’m breastfeeding?

Yes, Balance Activ BV is safe to use when breastfeeding.

Yes, Balance Activ BV is safe to use when breastfeeding.

How can you treat BV?

There are a variety of effective treatment options available to treat BV, including over the counter vaginal gels, antibiotics and…

There are a variety of effective treatment options available to treat BV, including over the counter vaginal gels, antibiotics and alternative remedies. These will help to reduce the risk of experiencing any complications caused by the infection or recurrence.

Speak to your pharmacist or GP for further information.

How do I dispose of the empty tube?

The empty tube should be disposed of according to the appropriate recycling scheme for your locality.

The empty tube should be disposed of according to the appropriate recycling scheme for your locality.

How is BV diagnosed?

To help clarify a diagnosis, a sample of the discharge may be sent for testing. Other tests may be done…

To help clarify a diagnosis, a sample of the discharge may be sent for testing. Other tests may be done to rule out other causes of vaginal discharge. However, you may recognise the symptoms yourself.

How should Balance Activ BV be stored?

Balance Activ BV should be stored at room temperature (2-30°).

Balance Activ BV should be stored at room temperature (2-30°).

I am trying to get pregnant. Is it safe to use Balance Activ BV?

We recommend that you don’t use Balance Activ BV if you are trying to conceive as the gel has a…

We recommend that you don’t use Balance Activ BV if you are trying to conceive as the gel has a low pH, which makes the environment less suitable for sperm. Please note, Balance Activ BV should not be used as a form of contraception.

I am using contraception. Will Balance Activ BV reduce its effectiveness?

No, using Balance Activ BV will not reduce the effectiveness of your contraception.

No, using Balance Activ BV will not reduce the effectiveness of your contraception.

I get a sharp burning sensation when I use Balance Activ BV. Is this normal?

It is normal to experience a sharp burning sensation when using Balance Activ BV if you have small abrasions in…

It is normal to experience a sharp burning sensation when using Balance Activ BV if you have small abrasions in the vaginal tissue (often caused by vaginal infections). However, this sensation is only temporary. If you experience a persistent burning sensation you should see your doctor.

I have been diagnosed with thrush. Can Balance Activ BV help?

If you have been diagnosed with thrush, you should use an anti-fungal treatment as Balance Activ BV will not get…

If you have been diagnosed with thrush, you should use an anti-fungal treatment as Balance Activ BV will not get rid of the yeast, candida, which causes thrush. Balance Activ BV can be used to maintain vaginal health, helping prevent vaginal infections such as thrush.

I have used Balance Activ BV and have noticed that it is out of date. Should I be concerned?

You should only use the product when it is in date. Balance Activ BV does not contain any ingredients that…

You should only use the product when it is in date. Balance Activ BV does not contain any ingredients that will cause any harm, however, it may become less effective once it has passed its expiry date.

I suffer from odour, abnormal discharge and discomfort during my period. Can Balance Activ BV help to prevent this?

Yes. If you notice a recurrence of symptoms around the time of your period, using Balance Activ BV for one…

Yes. If you notice a recurrence of symptoms around the time of your period, using Balance Activ BV for one to two days towards the end of your period can help to maintain the natural pH and prevent the symptoms from recurring.

Is Balance Activ BV safe to use for more than seven days?

It is not harmful to use Balance Activ BV for a longer period of time than instructed, however, if you…

It is not harmful to use Balance Activ BV for a longer period of time than instructed, however, if you continue to experience any symptoms after seven days of use, we recommend you see your doctor.

Is BV a sexually transmitted infection?

BV is not a sexually transmitted infection. Any male sexual partners you might have would not need any treatment. In…

BV is not a sexually transmitted infection. Any male sexual partners you might have would not need any treatment. In addition, you do not need to be sexually active to get BV.

Is BV caused by bad hygiene?

BV is not caused by poor hygiene. On the contrary, excessive washing of the vagina may alter the normal balance…

BV is not caused by poor hygiene. On the contrary, excessive washing of the vagina may alter the normal balance of bacteria, which may make BV more likely to develop.

Is it possible to prevent BV?

BV occurs when the natural balance of bacteria in the vagina is disrupted, encouraging certain bacteria to grow to higher…

BV occurs when the natural balance of bacteria in the vagina is disrupted, encouraging certain bacteria to grow to higher levels than normal.

To prevent this from happening try to take the following precautions:

  • Avoid excessive washing (or douching) of the vagina: this may alter the normal balance of bacteria, making symptoms more likely to develop
  • Avoid using perfumed intimate products as these can disrupt the natural vaginal balance
  • Use a condom if you notice that sexual intercourse promotes symptoms. Semen is alkaline and can alter the natural pH of the vagina

Some of the gel leaks out. Is this normal?

It is common to experience slight leakage but this does not mean the treatment has not worked. It may be…

It is common to experience slight leakage but this does not mean the treatment has not worked. It may be helpful to wear a panty liner.

What happens if left untreated?

If you have untreated BV, you may be at an increased risk of contracting pelvic inflammatory disease and certain STIs…

If you have untreated BV, you may be at an increased risk of contracting pelvic inflammatory disease and certain STIs such as HIV. The chance of developing an infection of the uterus is also higher after certain operations such as a pregnancy termination. If you have untreated BV during pregnancy, you have an increased risk of developing complications such as early labour or miscarriage.

When is the best time to use Balance Activ BV?

It is best to use Balance Activ BV at bedtime. It may be helpful to wear a panty liner as…

It is best to use Balance Activ BV at bedtime. It may be helpful to wear a panty liner as it is not uncommon to experience slight leakage.

Where can I find the expiry date of Balance Activ BV?

The expiry date is embossed on the bottom of each tube of Balance Activ BV. The expiry date is also…

The expiry date is embossed on the bottom of each tube of Balance Activ BV. The expiry date is also printed on the carton.